Ensure consistent performance
Your organization has invested in Microsoft Skype for Business or Teams. All systems have been installed and commissioned and everything is working as it should be. Managers and employees depend on the system for their daily activities. Now the question is how do you ensure consistent performance of the systems after the implementation team has left the building? Most IT departments lack the time and specialist knowledge to administer their own UC&C environment. Should there be a problem with the communication or collaboration system this will immediately affect business processes. Communicativ helps its customers with the maintenance of their Skype for Business and Teams environments. Using these services organizations are guaranteed of professional support and get the most out of their investment.
To keep your Skype for Business or Teams environment operational we offer 3 maintenance packages: Silver, Gold and Platinum. With these packages you purchase a fixed quantity of support hours from our technical consultants per year. Our consultants provide assistance by evaluating and performing updates and hotfix options, review mail and archiving policies, reading log pages, perform changes etc. In the event of an urgent issue we send a qualified technician on-site or on-line on a Next Business Day basis.
Surface Hub v1 and v2 Support
The Microsoft Surface Hub often plays an important role in how teams communicate and collaborate. To ensure continuity for our customers we offer a special Surface Hub Support Package*. With this package we take care of all your Surface Hub service inquiries. We provide telephone and on-line support and come on-site if required. Should your Surface Hub need to be shipped back to Microsoft we take care of all handling and will also install your temporary replacement unit.
*This service requires a valid Microsoft warranty or Complete for Business contract. Communicativ isn’t responsible for warranty contract renewal.
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