Within Microsoft Teams, it has been possible for some time to park and record calls on another device and/or even other location.
Parking calls is somewhat different from placing a conversation on hold. The difference between the two is that you can take back the call on another device, this is useful if you want to switch between your mobile and desktop client or a colleague. To date, it is not possible to change the maximum duration of 300 seconds of a parked call. After this period, the call is automatically returned to the client who parked the call.
How to Configure:
1. To use this feature, you must create the default policy or a custom policy. To do this, go to the Teams Admin center:
2. Now open the Voice menu and click; Call Park Policies.
3. Create a new policy here now or adjust the current one, for this test I will create a new policy, for this we press the + Add sign.
4. Now enter a name for this new policy and leave the Allow Call Park enabled.
Now we still need to assign this created policy to users who are allowed to use it, this does not have to happen if you had adjusted the current policy.
5. Now go to Users
6. Find out who you want to assign this policy. After searching, click the user’s name and go to the Policy tab
7. Now press Edit and choose the newly created Call Park policy. Then click Apply to save the changes.
Within Microsoft Teams, the Call tab will eventually change and an additional option for Parked Calls will appear:
From now on, the new policy is active.
If you receive a call, you can now use the option … take an additional action and this is park call.
After a call is parked, you will receive a notification with the parking number
On any other client, you can now take this call back by picking up the parked call via the Parked Calls button in Speed Dial:
Now press in the number of the parked call and press Pick Up.
The call will now become active on the new client again.