Microsoft is now providing voicemail capabilities for all VoIP-enabled users in Microsoft Teams. VoIP-enabled users will now be able to receive and hear voicemails in the Teams desktop and web clients. This feature is on-by-default and requires administrator action to disable.
If transcription is enabled for your tenant via Voicemail Policy, your users can also see voicemail transcriptions in their desktop clients, web clients, and in outlook clients.
This message is associated with Microsoft 365 Roadmap ID: 33579.
[How does this affect me?]
After this change takes place, VoIP users that do not have voicemail functionality disabled will see the voicemail tab in their calls app in the app bar. Desktop and web clients already show the voicemail tab in the Calls App for Cloud Voice Users.
Voicemail capabilities will not be available for users who have been previously configured with voicemail disabled.
Transcription will also not be available to users and tenants who have transcription disabled. You can enable transcription and voicemail, and this feature will be available for your users.
This change will take place for your organization in late April, 2019.
[What do I need to do to prepare for this change?]
Voicemail can be enabled/disabled via the AllowVoicemail setting in TeamsCallingPolicy. Please verify that your users have the appropriate setting to ensure they are configured for your organization’s desired voicemail experience. If you disable voicemail for your users between now and late April, your settings will be honored when the feature becomes available.
For reference materials, please refer to the following topics: